Over 60,000 employees work in the local outsourcing sector, on a market estimated at EUR 1.2 billion, which increases by at least 20 percent every year, even if the salaries are still at a low level, according to Smartree, one of the outsourcing company from the Romanian market.
“One of the reasons that our country attracts so many SSCs is firstly the cheaper workforce than the rest of the countries from Europe and of course, the level of young Romanians’ preparation, their potential and the fast adaptability to the culture of the countries for which they offer these services. Also, another asset that makes the difference in the multinationals’ decision is represented by the good knowledge of the young Romanians in foreign languages,“ says Bogdan Badea, Business Development & Strategic Alliances director within Smartree.
In the top cities where are the most SSCs, Bucharest is the most attractive in terms of workforce for multinational companies that came into Romania, followed by Cluj-Napoca, Timisoara, Brasov and Iasi.
“If the current pace will mentain, some companies may face a lack of qualified personnel, a problem that is already in the market. By default, wages may increase, in the idea of attracting labor from competition, which could cause the decrease of profitability. Also, this could lead to migration to other areas where wages are more competitive “, said Bogdan Badea.
Regarding the segment of specialists, the Romania outsourcing industry attracts accountants, logistics analysts, software engineers, HR specialists, IT or marketing online specialists.
“Because of the increasing number of outsourcing centers, employers are forced to attract young people with more favorable offers, which leads to a personnel fluctuation in the market and thus to difficulties in recruitment and retention of employees,”explained Bogdan Badea.
The local market is represented by SSCs, covering various activities for outsourcing business processes such as accounting, logistics and procurement, HR, IT, online marketing and call center.
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