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In the policy support, Smartree mission is to help customers to use HR software MyStaff in the most efficient way possible by an active and flexible support.
Information support and training
Smartree Romania provides support during implementation and post implementation for all MyStaff modules. The customer support is reflected in the processes of installation, configuration and use:
Our company only provides support via email or telephone. There is provided through other channels (including, but not limited to Facebook, LinkedIn, Twitter, email other than for this issue, etc.)
The support is provided by email at the address associated with each customer, received at the closing of the contract.
Assistance by phone: +40 213 01 90 90.
The general hours when we offer customer support is 8:30 to 5:00 p.m., Monday through Friday. Although we strive to respond to requests within 24 hours, the current response can vary and take longer, depending on the complexity of the presented issues.
The ways we can help you to successfully use human resources software MyStaff:
The support described in this policy refers strictly to support for MyStaff HR software. For any other issues that may be the subject of a consulting, contact Smartree at email@example.com.
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